Resilient Quality Leadership
– involves proactively shaping the future, not just overcoming obstacles.
Effective leaders:
» View uncertainty as an opportunity for growth and innovation.
» Promote a culture of continuous learning.
» Empower teams to take responsibility for quality outcomes.
Strategic flexibility is crucial for long-term success.
Maintaining quality excellence requires integrating:
» Technology
» Data-driven insights
» Human intuition
Mr. R Sivanesan, Former president- Quality, Services & Parts, Ashok Leyland Ltd., chaired the first session of the Convention on the topic “Resilience in Quality Leadership”.
With his able guidance, thoughtful moderation, and motivating remarks, Mr. Sivanesan set the perfect tone for the proceedings, making the session lively, engaging, and deeply impactful. His deft steering of discussions brought out the best in every speaker and kept the delegates fully involved throughout.
His reflections on resilience in quality leadership were truly thought-provoking — emphasizing that leaders must nurture a culture of quality rather than treat it as a mere function, and that resilience and agility are inseparable traits of true leadership. The inspiring examples he cited — from Satya Nadella to Jensen Huang and Nelson Mandela — beautifully illustrated how vision, commitment, and steadfast values can transform not only organizations but entire societies.
Mr. Venkata Murugan N S, National Head of Operations, Saint-Gobain India Private Limited– Drawing from Saint-Gobain’s extraordinary 360-year legacy, his insights on resilience were both inspiring and deeply thought-provoking. He compellingly linked sustainability, digital transformation, and diversity to the very core of quality leadership — showing how organizations cannot just endure but excel in an ever-changing world.
Through powerful examples in renewable energy, circular practices, and embracing transformation, he underscored that true resilience is born from the courage to make bold, future-oriented choices that define lasting success.
Mr. Muthu Maruthachalam C, President – Chief of Operations, Daimler India Commercial Vehicles Private Limited– His presentation on resilience was both insightful and deeply inspiring. He powerfully conveyed that true resilience is not merely about withstanding disruptions but about sustaining excellence amid ever-rising expectations. Moving beyond systems and certifications, he emphasized that the true differentiator lies in a quality mindset.
By articulating the four pillars of resilience — customer centricity, transparency, built-in quality, and process focus — he offered a clear and actionable framework for organizations to follow. The compelling examples he shared from Daimler India vividly illustrated how unwavering leadership commitment and a values-driven culture can build enduring trust and propel lasting excellence.
Mr. Sachin Goel, Head of Central Quality, Ashok Leyland Limited– His thought-provoking perspectives on resilience — seamlessly connecting inner strength with real-world challenges in supply chain, technology, and evolving customer expectations — were truly inspiring.
His insights on harnessing digital transformation, fostering deep supplier collaboration, and nurturing a quality-driven culture offered powerful and practical pathways for organizations to stay resilient, adaptive, and globally competitive in an ever-changing business landscape.
Mr. R. Sethuraman,National Treasurer, NIQR coordinated the session.
The National Institution for Quality and Reliability (NIQR) is India’s premier professional body committed to advancing excellence in Quality, Reliability, Innovation and Sustainability.
Round Table House, First Floor, No.80, Uthamar Gandhi Salai,
Nungambakkam,
Chennai 600 034
+91 44 2827 1530
Mr. R. Sriram – Convention Chairman
+91 99403 74160
Mr. P. Arulmani – Convention Secretary
+91 87544 66543
Dr. V. Swaminathan – Convention Mentor
+91 98403 56293
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